Taxi service during engineering works and journey disruptions
Train services may be affected by engineering work on railway lines and at stations. Train travel can also be disrupted by point and signal failure. When this happens, we provide rail replacement bus services. Since these coaches are not as accessible as our trains, we provide a taxi service for passengers with a disability. To let us know about your journey in advance, please call us on 0800 0232545. (Calls are free, but if you call from a mobile, standard mobile rates apply.) If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). If you are calling from Belgium, the number is 0800 79961.