Questions & contact
Contact with Arriva
You can reach us via WhatsApp, Facebook, and X from Monday to Friday from 6:00 AM to 11:00 PM. During weekends and on holidays, from 7:00 AM to 11:00 PM. You can reach us by phone 24 hours a day at 0800-0232545.
Prefer to contact us via our contact form? Please note that our response time is a maximum of 7 to 10 working days.
Arriva Service Points
Sometimes it feels better to handle things in person. You can do this at the Arriva Service Point near you. It's a physical shop where our staff is ready to assist you.
At the Service Point you can:
- Purchase travel products
- Buy and recharge your public transport chip card
- Request credit from an active public transport chip card
- Pay a fine
- Provide proof for the right to display regulations
- Find travel information
You can find the nearest Service Point by typing 'Arriva Service Point' in Google Maps.
Have you lost something?
Have you lost something in one of our buses or trains? We are happy to help you find the item. All items we find are posted via iLost on this webpage. You can use the search bar below to see if your item has been found.